Responsible Gaming
at eb7 — Your Safety Comes First
eb7 is committed to providing a safe, fair, and enjoyable environment for all players in Bangladesh. Our responsible gaming framework gives you the tools and information you need to stay in control — always.
Our Commitment
Gaming Should Always Be Fun
At eb7, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be an enjoyable pastime, never a source of financial stress, anxiety, or harm. Our platform is designed with player wellbeing at the centre, offering a comprehensive set of tools and safeguards that put you in full control of your experience.
We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — and we understand the responsibility that comes with providing an online gaming environment. Every feature on eb7, from the games we host to the payment options we support via bKash, Nagad, and Rocket, is designed with fairness and transparency in mind.
This page explains the responsible gaming tools available to all eb7 players, outlines how to recognise warning signs of problem gambling, and provides clear guidance on where to seek help if gambling stops being fun. We encourage every player to read this page carefully and to use the tools available to maintain a healthy relationship with gaming.
Player Protection First
eb7's entire responsible gaming framework is designed around one principle: protecting players from harm before profit is ever considered.
Fair & Transparent
All games on eb7 use certified RNG (Random Number Generator) systems from leading providers. Outcomes are fair, verifiable, and never manipulated.
Secure Platform
Your account data and financial transactions are protected by SSL encryption, two-factor authentication options, and strict internal access controls.
Activity Monitoring
eb7 monitors player activity patterns to proactively identify signs of problem gambling and reach out with support resources where appropriate.
No Pressure Environment
eb7 does not use high-pressure bonus mechanics or manipulative design patterns. Promotions are clearly communicated with honest terms and no hidden conditions.
Always Reachable
Our support team is available 24/7 in English. Whether you need help with a tool, want to discuss a concern, or need to request self-exclusion, we are always here.
Age Restriction
18+ Only — No Exceptions
eb7 enforces strict age verification as part of its account registration process. All players are required to confirm that they are aged 18 or above when creating an account. Upon reaching the identity verification (KYC) stage, eb7 will request documentary proof of age in the form of a government-issued ID such as a National Identity Card, passport, or driving licence.
Any account where the player is subsequently found to be under the age of 18 will be suspended immediately. All funds held in such accounts will be returned to the payment source used for deposits, and any winnings generated will be voided. eb7 reserves the right to refer cases of underage gambling to relevant authorities where required.
Parental Advisory: If you share a device with a minor, we strongly recommend using browser-level parental controls or a dedicated content filtering service to prevent underage access to gambling websites. eb7 cannot be held responsible for underage access that occurs as a result of a shared login or unprotected device in a household setting.
eb7 supports industry-wide efforts to prevent underage gambling and cooperates fully with any legitimate investigation into suspected underage access. If you believe a minor has accessed or is attempting to access eb7, please contact us immediately at [email protected] so that we can take prompt action.
Player Tools
Tools to Keep You in Control
eb7 provides a comprehensive suite of responsible gaming tools that every registered player can access directly through their account settings or by contacting our support team. These tools are designed to help you manage your gaming activity proactively — before any problems arise — and to give you immediate options if you feel your play is becoming unmanageable.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately when reduced and require a 24-hour cooling-off period when increased.
Bet Limits
Define the maximum amount you are willing to wager per bet or per gaming session. Helps prevent chasing losses by capping individual stake sizes across all game categories.
Session Time Limits
Set a maximum duration for each gaming session. When your limit is reached, eb7 will display a clear notification and log you out automatically if you choose that option.
Time-Out / Cool-Off
Take a short break from gambling by activating a time-out period of 24 hours, 7 days, or 30 days. During a time-out your account remains open but all wagering features are disabled.
Self-Exclusion
Request a long-term or permanent exclusion from the eb7 platform. Available for periods of 6 months, 1 year, 3 years, or indefinitely. See the full details in the Self-Exclusion section below.
Loss Limits
Cap the total amount you are willing to lose within a defined time period. Once your loss limit is reached for the period, no further wagering is permitted until the limit resets.
Reality Check Alerts
Enable periodic in-session notifications that display how long you have been playing and how much you have wagered and won or lost. A grounding reminder to stay aware of your activity.
Account Activity History
Access a full transaction and session history from your account dashboard at any time. Full transparency over your deposit, withdrawal, and wagering history across all games.
How to Activate These Tools: All responsible gaming tools can be activated via your eb7 account settings under the "Responsible Gaming" section. If you cannot locate a tool or require immediate assistance, contact our support team at [email protected] — all requests are actioned within 4 hours (BST, UTC+6).
Deposit & Bet Limits
Managing Your Spending
One of the most effective ways to maintain control over your gambling spend is to set clear financial limits before you start playing. eb7's limit system is built around flexibility — you can customise limits to match your personal budget whether you deposit via bKash, Nagad, Rocket, Upay, or card.
| Limit Type | Available Periods | Takes Effect | Cooling Period to Increase |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately when reduced | 24 hours |
| Loss Limit | Daily / Weekly / Monthly | Immediately when reduced | 24 hours |
| Bet Limit (per stake) | Per bet | Immediately when reduced | 24 hours |
| Session Time Limit | Per session (30 min – 8 hrs) | Next login session | 24 hours |
| Wager Limit | Daily / Weekly / Monthly | Immediately when reduced | 24 hours |
Limit reductions are always applied immediately with no waiting period — if you decide you need to spend less, that decision takes effect right away. Limit increases, however, require a mandatory 24-hour cooling-off period before they become active. This design is intentional: it gives you time to reconsider a decision made in the heat of the moment.
eb7 recommends setting your deposit limit to a figure that reflects your genuine disposable entertainment budget — an amount you would be comfortable losing entirely in a worst-case scenario. We suggest thinking of your gambling budget in the same way you would a night out or a cinema trip: a fixed amount set aside for entertainment with no expectation of return.
Tip: Setting a monthly deposit limit of ৳2,000 to ৳5,000 is a common approach among recreational players in Bangladesh. Whatever figure you choose, the key is that it should not affect your rent, bills, food, or other essential expenses. Never gamble with money you cannot afford to lose.
Self-Exclusion
Taking a Longer Break
Self-exclusion is the most powerful responsible gaming tool eb7 offers. When you activate self-exclusion, your access to all wagering features — casino games, sports betting, live dealer tables, slots — is completely disabled for the duration of your chosen exclusion period. eb7 takes self-exclusion requests very seriously and processes them with the highest priority.
Available Self-Exclusion Periods
What Happens During Self-Exclusion
- All access to casino games, sports betting, and live dealer sections is immediately suspended.
- Your account balance is retained and any pending withdrawals are processed normally.
- You are immediately removed from all marketing and promotional communications.
- eb7 will not send you any bonus offers, game promotion emails, or re-engagement messages for the duration of your exclusion.
- Any active bonuses or free-bet credits in your account are voided at the point of exclusion.
- eb7 will make every reasonable effort to prevent you from opening a new account during your exclusion period.
Requesting Self-Exclusion
Self-exclusion can be requested at any time by contacting eb7 support at [email protected] with the subject line "Self-Exclusion Request". Include your registered email address, your preferred exclusion period, and confirmation that you understand the terms of exclusion. Your request will be actioned within 24 hours of receipt — in urgent cases, within 4 hours.
Important: Self-exclusion is a serious commitment. Once activated, the exclusion period cannot be shortened or reversed early — regardless of circumstances. Permanent exclusion is irreversible. We ask that you consider your decision carefully, and if in doubt, choose a shorter period first. You can always extend an exclusion at any point during the active period.
After a non-permanent exclusion period expires, re-activation of your account requires you to contact support directly and confirm your wish to resume playing. eb7 will not automatically reopen your account at the end of the exclusion period. A mandatory 24-hour consideration period applies before reinstatement is completed.
Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to identify, especially from the inside. Many people who develop a gambling problem continue to believe they have it under control long after the signs first appear. Awareness is the first step — if any of the following behaviours sound familiar, it may be time to use one of eb7's responsible gaming tools or speak to a support professional.
Behavioural Warning Signs
- Spending more money on gambling than you originally planned or can afford.
- Chasing losses — continuing to bet in an attempt to recover money already lost.
- Gambling for longer than intended, regularly losing track of time during sessions.
- Thinking about gambling frequently when not playing — planning the next session, reliving past wins.
- Neglecting work, family, studies, or social obligations due to time or money spent gambling.
- Borrowing money, selling possessions, or taking loans to fund gambling activity.
- Hiding gambling activity from family members or close friends.
- Feeling restless, irritable, or anxious when attempting to cut down or stop gambling.
- Using gambling as a way to escape from stress, anxiety, depression, or personal problems.
- Continuing to gamble despite recognising that it is causing financial or personal harm.
You are not alone. Problem gambling affects people from all walks of life and across all income levels. Recognising that gambling has become a problem is a sign of strength, not weakness. eb7's support team is available 24/7 and will treat any disclosure with full confidentiality and without judgement.
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to activate a time-out or self-exclusion period immediately and to seek guidance from a qualified support organisation. Even if you are unsure, speaking to someone costs nothing and could make a significant difference.
Self-Assessment
How Do You Relate to Gambling?
The following self-assessment questions are adapted from widely used responsible gaming screening frameworks. Answer honestly — your responses are for your own reflection only and are not stored or monitored by eb7. If you answer "yes" to several of these questions, we encourage you to take action using the tools on this page.
Responsible Gaming Self-Assessment
Read each question and reflect on your gambling behaviour over the past 12 months. There are no right or wrong answers — this is a private exercise for your own awareness.
Have you ever spent more money gambling than you intended to when you first sat down to play?
Have you ever returned to gambling the next day in order to try to win back money you lost the previous session?
Have you ever borrowed money, used a credit facility, or sold personal items to fund gambling activity?
Has gambling ever caused arguments, tension, or concern among your family members, partner, or close friends?
Have you ever felt the urge to gamble with larger amounts of money in order to feel the same level of excitement as before?
Have you ever felt guilty, ashamed, or anxious about your gambling activity after a session?
Have you ever missed work, school, family events, or other important commitments because of time or money spent gambling?
Have you ever tried to cut down or stop gambling entirely and found it difficult or impossible to do so?
If you answered "yes" to two or more questions, consider speaking to our support team or activating a responsible gaming tool on your account. A "yes" to four or more questions suggests that speaking to a professional counsellor could be genuinely beneficial.
Get Help & Support
You Don't Have to Face This Alone
If you feel that gambling is becoming a problem — or if someone close to you is concerned about your gambling — please reach out. Whether you contact eb7 directly or seek help from an external organisation, taking that first step is the most important thing you can do. Help is available, it is confidential, and it works.
Contact eb7 Support
Our support team is available around the clock and can help you activate any responsible gaming tool immediately, process a self-exclusion request, or simply talk through your options with no pressure. All conversations are handled with complete confidentiality.
Email Support
Write to us at
[email protected]
Subject: "Responsible Gaming"
Response Time
Within 4 hours for standard queries. Urgent self-exclusion and crisis requests are prioritised and handled within 1 hour (BST, UTC+6).
Full Confidentiality
All responsible gaming communications are handled separately from standard support and are treated with the highest level of discretion.
General Responsible Gambling Guidance
In addition to eb7's in-platform tools, there are internationally recognised frameworks and organisations that provide free, confidential support for people experiencing gambling-related difficulties. We encourage players in Bangladesh and worldwide to seek out local or international counselling services if they feel they need professional guidance beyond what an online platform can provide.
Many players find that a combination of practical tools — such as deposit limits and time-out periods — alongside honest conversations with trusted friends, family members, or professional counsellors provides the most effective path to healthier gambling habits. eb7 is committed to supporting that journey in every way we can from our side of the platform.
Remember: Gambling is intended to be an entertaining pastime. The house always has a mathematical edge — games are designed for entertainment, not as a reliable way to generate income. Set limits, play within your means, take regular breaks, and never gamble when you are feeling stressed, upset, or under financial pressure.
Key Responsible Gaming Principles
- Only gamble with money you can genuinely afford to lose — never with rent, bill, or food money.
- Set a budget before you start and stick to it, regardless of whether you are winning or losing.
- Take regular breaks and step away from the screen — set a timer if it helps.
- Never chase losses. A losing streak does not mean a winning streak is due — each outcome is independent.
- Balance gambling with other hobbies, social activities, and time with family and friends.
- Do not gamble when you are intoxicated, emotionally distressed, or under significant financial pressure.
- Be honest with yourself and the people you trust about how much time and money you spend gambling.
Explore eb7 Responsibly
Ready to Play? Set Your Limits First
eb7 offers hundreds of games and sports betting markets — all within a framework built around your safety. Log in, set your deposit limit, and enjoy the platform at your own pace.